We’re committed to making smart and simple accounting software for you.
If you’re not happy about something, we want to know. At QuickBooks, we take complaints seriously and use them to help improve our service and your experience.
Tell us about your concern
Call 1800 046 038 to share what's on your mind and speak with an expert from our Customer Service team.
If you're an advisor or accountant, call 1800 114 837.
You can also connect with our Customer Service Team using our Online Chat.
Need more information on the complaints process?
Select the headings below to get the answers you’re looking for.
What can I expect after making a complaint?
Our complaints process is designed to encourage fast and efficient resolution of your concerns.
We’ll be sure to:
- Acknowledge your complaint and make sure we understand your concerns.
- Treat you with respect and dignity, ensuring we do everything we can to provide a resolution.
- Where possible, ensure you only deal with one person throughout the complaint resolution process, we don’t want this to be difficult for you.
- Keep you informed at all times.
- Record all details of your interaction with us.
When can I expect my complaint to be resolved?
We always aim to resolve your concerns as quickly as possible. Sometimes, however, it may take longer for us to fully understand the issues and arrive at a resolution.
If we anticipate that resolving your concerns will take longer than anticipated, we'll be in touch to provide you with an update on our progress.
If we're unable to resolve your complaint, we will:
- Tell you the reasons for the delay.
- Tell you the date by which you can reasonably expect to hear the outcome of our investigation, and
- Give you updates on an agreed timeline on the progress.
What happens after my complaint has been resolved?
We use any complaints to review issues in processes and find ways to continuously improve our product and services.
We'll securely record the necessary details of your complaint to help resolve it and improve our processes.
How do I escalate my complaint?
While we hope you are satisfied with the response you get to your complaint, if you're not email our Customer Support Team, who will get in touch and review your concernand the actions taken.
Please note this isn't a support channel for enquiries or to submit a complaint initially, only complaint reviews will be handled from this inbox.
